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Sunday Delivery. $75 for 26 weeks. Regular Price: $ Home delivery of the Globe's special Sunday edition. Catch up on local news and world events with the.
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Some of the reporters also took to social media to share their frustration and highlight their extra volunteer efforts. The Globe offered full refunds to customers who didn't receive a paper. Its weekday circulation is about ,; on Sundays, it's about , The company said it's working with its new vendor to eliminate future delivery problems. Photo: A.

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  3. Do you deliver? - For Marketing Matters.
  4. You're now signed up for local updates. Just like with the pizza delivery, it is not complicated. Just like newspaper delivery, it is not complex. BUT that does not mean it is easy to deliver consistently. This is a great way to simplify the parts of what you do that are important to get right. Then make sure you have a way to monitor how you are doing to get them right and keep getting them right.

    I highly recommend you validate what you think is critical to deliver with what your customer thinks is important to deliver. Ask how you are doing. Then be quiet and listen. Be honest.

    It is their policy to throw the paper in the driveway. Yet, they provided the receptacle in at my house to hold the paper.

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    So, why even set that expectation? That is only going to lead to disappointment.

    Boston Globe CEO Mike Sheehan on Delivery Debacle

    Was it delivered in the time expected? Rate the quality of your pizza.

    Boston Globe reporters to personally deliver papers on Sunday

    What could we do to better serve you? Are you ignoring telltale signs that customers are frustrated and ready to leave you? If you are not delivering on a component of your offering that is fundamental to what the customer expects a dry newspaper delivered when specified , you have a challenge that needs to be resolved. Think of it as an opportunity. If I could contact another service and pay them to deliver the papers to us correctly, I would do it.

    Boston Globe reporters to personally deliver papers on Sunday

    Instead, I will shift to online. Do you deliver? May 14, Are you delivering for your customers? So when it comes to pizza delivery, how do you know if you are delivering on customer expectations? If the service you provide is home delivery of a newspaper, how do you know if you are delivering? Will either company care that they lost a subscription? What can your business learn from this? How do you know if you are delivering for your customers?